Store Policy
SHIPPING POLICY
Shipping Address and Handling Charges
House of Houston will NOT charge any customer with hidden fees on their order. All fees and charges will be calculated and displayed accordingly in the checkout page. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping address. Your order may be delayed if the wrong shipping address is provided. At times we will need to contact the customer to provide or verify the shipping address; please then ensure your best contact number is provided on your invoice. Ultimately it is the customer’s responsibility to ensure that the correct and proper shipping address is provided on the order invoice; we are not responsible for any lost packages that are caused by an incorrect shipping address provided on the invoice. Please review the details of your order and inform us of any mistakes immediately to avoid any complications or delays with your order.
Shipping Methods
Orders require 2 business days for processing (subject to conditions). Business days are justified as being Monday – Friday only.
1.Ground Shipping (5 to 10 business days for delivery, once package leaves our warehouse)..
2. USPS Priority Mail (for APO, FPO, VI, GU address)
Please note: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.
Shipping Terms & Conditions
Orders are to be processed within approximately two business days, provided the items are in stock and there are no problems with the payment verification/shipping address. House of Houston does not offer same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the next business day (Monday) including air shipment. In order to process your order smoothly, we strongly recommend for you to use the same address for both your shipping and billing address. Otherwise, your order could be subjected for verification and may be delayed. Once a package is dropped off to our carrier for delivery, we will provide you with the tracking/label number we receive via USPS. We will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier.
Return Procedure
Return Procedure
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing us at [email protected] within seven (7) days of receiving your order. When you have received your RMA number, please write the number visibly on the outside of the shipping package. We do not offer free returns at this time. Buyer is responsible for all return shipping costs. Requests submitted after seven days will not be accepted. Merchandise is considered worn and House Of Houston can not resell worn materials. Sale items are final.
Return Disclaimer
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a 15% restock fee in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.
Pre-Orders
Pre-ordering reserves your size, and prevents your size from selling out. Pre-orders are procesed first. Most items sell out during pre-sell, pre-ordering is STRONGLY suggested. Please allow 3-5 business days to process and verify funds. Dates items are to be shipped are located in item description. Pre-orders can be placed anywhere from 2-4 weeks in advance before shipping date.